Delivery Policy

  1. Is delivery free?

FREE Delivery is available for all orders for West Malaysia.

Delivery fees calculate based on the weight of product is charge for East Malaysia. You will be able to see the total shipping charges (at 'YOUR CART' page) after adding your desire product to cart.

**Kindly note that shipping charges stated at checkout page is based on sea freight pricing, if you would like to proceed using air freight, please contact us at +60 17-658 8195 | +60 19-490 7686 to make another arrangement, thank you!** 

If for overseas shipping, shipping charges need to be checked with logistic partner. Please contact us at +60 17-658 8195 | +60 19-490 7686 before placing your order. All order for overseas without confirmation will not ship out by us. 

  1. Where do you deliver?

We provide delivery to West Malaysia, East Malaysia & Overseas (all serviceable areas). 

  1. What is the delivery time frame?

West Malaysia : Order process within 3-4 days including packing and handover to logistic partner + Standard shipping within 2-3 days.

East Malaysia : Air freight delivery time is 7-14 working days.

                            Sea freight delivery time is 14-21 working days.

  1. What if I am not in at the time of delivery?

The delivery person will contact and inform you before every delivery. If no one is physically able to collect your parcel during the first delivery, courier company will contact you and arrange a convenient time for re-delivery.

If the second delivery failed, you will need to go to the nearest branch to collect your parcel. (Please note that the parcel required two persons to carry and the parcel might not able to fit in normal size of car.)

If you request for third delivery, you will need to pay for additional delivery fees.

  1. Does delivery include assembly of the product?

The Delivery Agents are not required to unpack, assemble or construct Goods as part of the delivery service. All the products can be self-assembled and comes with Assembly Instruction.